Frequently Asked Questions

Where do you ship to?

We ship to all 50 US states and across the United Kingdom. Shipping times vary by location — typically 7-14 business days for standard delivery.

Are your products authentic?

Yes. Every product is sourced directly from verified Indian manufacturers and brands. We do not sell counterfeit or parallel-imported goods.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay through our secure Shopify checkout.

Can I return a product?

Yes. We accept returns within 14 days of delivery for unopened, undamaged products. Perishable items and opened supplements cannot be returned. See our Returns Policy for details.

Do you offer bulk or wholesale pricing?

Yes! Contact us via WhatsApp or email for bulk order inquiries. We offer special pricing for retailers, offices, and event organizers.

Are Patanjali medicines safe to use in the USA?

Patanjali products are Ayurvedic supplements, not FDA-regulated drugs. We recommend consulting your healthcare provider before starting any new supplement, especially if you're on prescription medication.

How do I track my order?

You'll receive a shipping confirmation email with a tracking link once your order ships. You can also check your order status through your Shopify account or contact us on WhatsApp.

Do you sell on Amazon too?

Yes, select products are available on our Amazon Seller account. However, our website offers the full catalog, better prices, and exclusive bundles.

Can I buy products for Navratri fasting?

Absolutely! We stock sabudana, sendha namak (rock salt), dry fruits, and other Navratri vrat essentials. Check our Navratri collection for the full list.

I'm a brand/seller. Can I sell through PGM?

Yes. We have a Seller Portal for Indian brands and manufacturers looking to reach the NRI market. Apply through our Seller Portal page.